Frequently Asked Questions
WHAT IS GETHAIRMD DUAL WAVE ENERGY CAP AND HOW DOES IT WORK?
The GetHairMD Dual Wave Energy Cap is a home-use medical device indicated to treat hair loss in men and women with androgenic alopecia. It is a light and flexible cap designed to be worn discretely underneath most hats. GetHairMD Dual Wave Energy Cap features a network of LEDs that emit two precise wavelengths of light, penetrating the scalp to enhance blood circulation and energize hair follicles. This is a treatment called Low-Level-Laser Therapy, or LLLT, which has been shown in many high-quality studies to be effective at treating thinning and balding due to androgenic alopecia.
IS GETHAIRMD DUAL WAVE ENERGY CAP SANCTIONED BY THE FDA?
Yes. GetHairMD Dual Wave Energy Cap is FDA-cleared to promote hair growth in men and women with androgenic alopecia, also known as male or female pattern hair loss. Specifically, GetHairMD Dual Wave Energy Cap is indicated by the FDA to promote hair growth in men and women with Androgenic Alopecia, Fitzpatrick Skin Phototypes I to IV, Ludwig-Savin classifications of I-II in women, and Hamilton-Norwood classifications of IIa-V in men.
CAN BOTH MEN AND WOMEN USE GETHAIRMD DUAL WAVE ENERGY CAP?
Yes! GetHairMD Dual Wave Energy Cap is effective in both men and women.
WHAT ELSE DO I GET WITH A GETHAIRMD DUAL WAVE ENERGY CAP PURCHASE?
In addition to The GetHairMD Dual Wave Energy Cap, you get an AC Charger and 2M (6 ft.) USB to micro-USB cable, a Travel Bag, a Headliner Adjustment Kit, and a support base.
HOW OFTEN DO I NEED TO USE GETHAIRMD DUAL WAVE ENERGY CAP?
It is recommended you use GetHairMD Dual Wave Energy Cap for 10 minutes every day. However if you purchased your GetHairMD Dual Wave Energy Cap through one of our authorized providers, they may recommend an alternative treatment protocol.
HOW LONG UNTIL I SEE RESULTS?
If you are compliant with your treatment protocol, typically you will have noticeable improvement in 4 to 6 months.
CAN I USE GETHAIRMD DUAL WAVE ENERGY CAP ALONG WITH OTHER MEDICATIONS OR SUPPLEMENTS FOR HAIR LOSS?
Yes. GetHairMD Dual Wave Energy Cap is effective in combination with all other medications for hair loss including minoxidil and finasteride. In fact, several studies have shown that Low-Level-Light Therapy in combination with these medications improves their efficacy.
CAN I USE GETHAIRMD DUAL WAVE ENERGY CAP AFTER HAIR TRANSPLANT SURGERY?
Yes. GetHairMD Dual Wave Energy Cap will not negatively affect the results of hair transplant surgery. In fact, some doctors may recommend GetHairMD Dual Wave Energy Cap after hair transplant surgery to maintain non-transplanted hair in problem areas. Some experts furthermore hypothesize that Low-Level-Light Therapy may enhance the survival and healing of transplanted grafts post-surgery.
CAN I USE GETHAIRMD DUAL WAVE ENERGY CAP AFTER OTHER PROCEDURES FOR HAIR LOSS SUCH AS PLATELET-RICH PLASMA INJECTIONS OR MICRONEEDLING?
Yes. GetHairMD Dual Wave Energy Cap is effective in combination with all procedural based treatments for hair loss that are designed to restore a person’s natural hair.
CAN I USE GETHAIRMD DUAL WAVE ENERGY CAP ALONG WITH A DERMAROLLER?
Yes. GetHairMD Dual Wave Energy Cap and dermarolling, a form of microneedling, are effective in combination with each other.
WILL I MAINTAIN MY RESULTS IF I STOP USING GETHAIRMD DUAL WAVE ENERGY CAP?
Like all other non surgical-treatments for hair-loss, improvements may gradually decrease if use is discontinued.
DOES GETHAIRMD DUAL WAVE ENERGY CAP WORK FOR ALL HAIR LOSS PATIENTS?
GetHairMD Dual Wave Energy Cap results may vary between patients. Some patients experience a reversal of their hair loss, whereas for others the progression of their hair loss may stop or slow. Patients with advanced hair loss may also not attain meaningful results with GetHairMD Dual Wave Energy Cap alone. These characteristics are common to all non-surgical treatments for hair loss.
DOES GETHAIRMD DUAL WAVE ENERGY CAP HAVE ANY SIDE EFFECTS?
The GetHairMD Dual Wave Energy Cap has an excellent safety profile, and is not associated with any serious adverse effects. A small percentage of GetHairMD Dual Wave Energy Cap users have reported a mild headache, and minor pruritus of the scalp (an itchy or tingling sensation). If experienced at all, these side effects are always transient, occurring only during use.
IS SHEDDING NORMAL WHEN I USE GETHAIRMD DUAL WAVE ENERGY CAP?
Yes. Similar to minoxidil, some patients will experience shedding, particularly when they first begin treatment. This is a normal part of the hair regrowth process.
MY GETHAIRMD DUAL WAVE ENERGY CAP FEELS WARM, IS THIS NORMAL?
Yes. A small amount of warmth during treatment is expected. Some experts hypothesize this may, in fact, may improve results due to increased blood flow. If your device feels excessively warm and is causing you discomfort, please contact us at info@gethairmd.com
DO YOU HAVE A WARRANTY POLICY?
Yes. All GetHairMD Dual Wave Energy Cap devices are covered by our best-in-industry lifetime limited warranty policy. For more details please see our product warranty page.
HOW LONG IS MY GETHAIRMD DUAL WAVE ENERGY CAP EXPECTED TO LAST?
The predicted lifespan of a GetHairMD Dual Wave Energy Cap is 5 years. However, we have patients who have been using the same device for over a decade, with no need for repair or replacement.
WHO DO I CONTACT ABOUT MY WARRANTY OR GUARANTEE?
Please contact our customer service team at gethair@gethairmd.com
WHO DO I CONTACT IF MY GETHAIRMD DUAL WAVE ENERGY CAP STOPS WORKING?
If your GetHairMD Dual Wave Energy Cap will not turn on, has light’s out, or is malfunctioning in some other way please contact our customer service team at gethair@gethairmd.com
WHO DO I CONTACT IF I HAVE QUESTIONS ABOUT MY TREATMENT PROTOCOL OR RESULTS?
You may contact us directly at gethair@gethairmd.com